FAQ’s Policy and Procedures.

What services do you provide?

We service small to mid-level businesses in the US. Our service includes brand identity design, marketing materials, printing services, and more. More recently, including landing pages and website design.

How is the design process?

First, book a consultant if you need assistance requesting services. Or fill out the design form answering each question provided on the website. Then the design team will reach out to you via phone or email. Then you will review an invoice and contract for the service requested with a deposit amount to start and a completion date.

What if I need to make changes?

The customer's contract will show the number of revisions per service request. You will be charged a fee to the invoice for any additional modifications.

How much does your service cost?

The cost of the design depends on the work requested. Our logo designs start at 350.00, while our landing page designs start at $750.00. We will provide you with a quote for the service requested.

Do you have payment options?

Yes. We have monthly payment options and a prepaid service plan with AfterPay with Square.

How do you accept payments?

Our invoices accept any major credit or debit card with a Visa or Mastercard label. Checks are acceptable. However, the expected completion maybe two weeks after the accounting department receives your payable check. Please be advised that Barnone Group Firm will not be responsible for delayed or lost mail.

Will my sales increase working with you?

We don't have that answer. Barnone Group Firm designs help brands increase awareness. Our methods will not guarantee your business to increase sales. We are not a marketing service with campaigns or advertising requests; however, we partnered with other companies who are marketing experts.

Cancellation & Refunds

You can cancel your graphic design services at any time. Every design contract has our cancellation and refund process. Please keep in mind deposits are nonrefundable, and completed designs are nonrefundable.

Copyright, Portfolio, and Credits

Our graphic designs are custom-made and exclusive to each business, and once we receive the final payment, the design is yours. Any concepts not chosen and paid for will violate Barnone Group Firm rights if used elsewhere.

We reserve the right to add completed services to our portfolio, posts, emails, and newsletters. If there are any privacy issues involved, please inform us immediately. By requesting services with Barnone Group Firm, you consent to be bound to the terms, policies, and procedures.

Late Fee & Abandoned Services

Late fees will be applied if payment is not received on the agreed date after the customer approves the design.

The services for the graphic designs will be abandoned unless we have heard from you in 30 days. You will not have the right to use any graphic work presented in the process. A start-up fee may apply if you contact us 30 days after abandonment.

*Barnone Group Firm policies and procedures can be changed and updated without prior notice.